All Systems Operational

About This Site

The Vision Critical product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & VC Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM May 29, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 5, 23:16 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM June 12, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 5, 23:18 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM June 26, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 6, 00:02 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 10, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on May 5, 00:01 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 24, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on May 5, 00:05 EDT
Past Incidents
May 26, 2020

No incidents reported today.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - This incident has been resolved.
May 21, 18:40 EDT
Investigating - We are currently experiencing intermittent degraded performance in a subset of communities in the NA1 pod and are working to resolve this issue as soon as possible. Users may experience performance issues logging in, navigating the platform and participating in activities.
May 21, 17:18 EDT
May 20, 2020
Resolved - This incident has been resolved.
May 20, 16:51 EDT
Update - We are continuing to monitor for any further issues.
May 20, 16:30 EDT
Monitoring - Our engineering teams identified an intermittent issue that was impacting a subset of customers where an error page when attempting to access or navigate the platform. The teams have implemented a fix and are currently monitoring this.
May 20, 13:11 EDT
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Completed - The scheduled maintenance has been completed.
May 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM May 15, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Apr 5, 23:11 EDT
May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.