All Systems Operational

About This Site

The Vision Critical product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Pressly: All Pressly instances are located in the NA2 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1/AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Pressly Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Help Center & VC Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 20:25 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM May 24, 2019
EST: 12:00 AM
BST: 5:00 AM (GMT+1)
AEST: 2:00 PM
Apr 16, 14:20 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 20:26 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM June 7, 2019
EST: 12:00 AM
BST: 5:00 AM (GMT+1)
AEST: 2:00 PM
Apr 16, 14:26 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 20:27 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM June 21, 2019
EST: 12:00 AM
BST: 5:00 AM (GMT+1)
AEST: 2:00 PM
Apr 16, 14:28 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 20:27 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 5, 2019
EST: 12:00 AM
BST: 5:00 AM (GMT+1)
AEST: 2:00 PM
Apr 16, 14:36 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 19, 2019
EST: 12:00 AM
BST: 5:00 AM (GMT+1)
AEST: 2:00 PM
Posted on Apr 30, 21:29 EDT
Past Incidents
May 21, 2019
Resolved - This incident has been resolved.
May 21, 11:09 EDT
Monitoring - Our vendor has restored access, Support Case submission, Live Chat, and Knowledge Base Articles are now functioning as expected. We will continue to monitor the Help Center's functionality for any further issues.
May 19, 12:38 EDT
Update - Our vendor is continuing to work on restoring access. Support Case submission, Live Chat, and Knowledge Base Articles are currently still inaccessible. Unless any major change in status occurs, next update will be Sunday, May 19th by 12:00 pm PT.
May 18, 13:00 EDT
Update - Our vendor is continuing to work on restoring access. Support Case submission, Live Chat, and Knowledge Base Articles are currently still inaccessible. Unless any major change in access occurs, next update will be Saturday, May 18th by 12:00 pm PT.
May 17, 20:02 EDT
Update - Our vendor is continuing to work on resolving this issue. Currently our Support Case submission, Live Chat, and Knowledge Base Articles are inaccessible. We are continuing to work with our vendor to have this resolved as soon as possible. If you have an urgent Technical Request, please do not hesitate to call us at:

North America: 1.866.482.6838
UK: 0800.032.3966
Australia: 1.800.687.772
International: 1.604.629.6789
May 17, 18:28 EDT
Update - Our vendor is continuing to work on resolving this issue. Currently our Support Case submission, Live Chat, and Knowledge Base Articles are inaccessible. We are continuing to work with our vendor to have this resolved as soon as possible. If you have an urgent Technical Request, please do not hesitate to call us at:

North America: 1.866.482.6838
UK: 0800.032.3966
Australia: 1.800.687.772
International: 1.604.629.6789
May 17, 16:25 EDT
Identified - Our vendor has identified the issue and is working on a resolution. Currently our Support Case submission, Live Chat, and Knowledge Base Articles are inaccessible. We are continuing to work with our vendor to have this resolved as soon as possible. If you have an urgent Technical Request, please do not hesitate to call us at:

North America: 1.866.482.6838
UK: 0800.032.3966
Australia: 1.800.687.772
International: 1.604.629.6789
May 17, 14:28 EDT
Investigating - We have identified an issue with our vendor that hosts our support ticketing system which is impacting the ability for Technical Support to check support case submissions and accept Live Chats. We are working with our vendor to resolve this issue as soon as possible. If urgent Tech Support is needed, please call us at:

North America: 1.866.482.6838
UK: 0800.032.3966
Australia: 1.800.687.772
International: 1.604.629.6789
May 17, 11:15 EDT
May 20, 2019

No incidents reported.

May 16, 2019
Resolved - This incident has been resolved.
May 16, 20:25 EDT
Investigating - Our teams have identified an issue impacting the viewing of Member Group filters in Sparq 3. We're working to have this resolved as soon as possible.
May 16, 20:15 EDT
May 15, 2019

No incidents reported.

May 14, 2019
Resolved - This issue has been resolved.
May 14, 15:13 EDT
Monitoring - A fix has been implemented into the platform and the teams are currently monitoring the situation
May 14, 14:48 EDT
Identified - Our teams have identified an issue impacting a subset of communities where accessing Preview, test or live links for Sparq 3 Activities is currently leading to an error page. We're working to have this resolved as soon as possible
May 14, 14:02 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019
Completed - The scheduled maintenance has been completed.
May 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 20:24 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 20:23 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM May 10, 2019
EST: 12:00 AM
BST: 5:00 AM (GMT+1)
AEST: 2:00 PM
Apr 16, 14:18 EDT
May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.